Happiness Management System

Challenge:

Client needed a digital feedback system to capture employees’ and guests' experiences regarding daily meals and overall canteen service. The goal was to collect, analyze, and use insights for decision-making and service improvements.

Solution:

Azure developed a feedback capture and analytics system placed outside the canteen, allowing users to submit their experiences easily. Key features included:

• User-Friendly Feedback Interface – Employees and guests could provide quick feedback.
• Real-Time Data Collection – Feedback was stored securely in Azure’s cloud.
• AI-Powered Sentiment Analysis – Automated analysis helped in understanding trends and areas for improvement.

Results:

• 20% improvement in food quality based on feedback-driven decisions.
• Enhanced user satisfaction through data-driven enhancements.
• Efficient reporting & analysis for management insights.

Azure’s solution transformed canteen management by leveraging real-time feedback for continuous improvement.

Client: Leading Oil & Gas PSU from India

Technology Used